At SOLDT, we believe managing your subscription should be straightforward and transparent.
This policy explains how subscription billing, cancellations, and refunds work when using SOLDT. It applies to subscription fees and other platform charges billed by SOLDT and should be read alongside our Terms of Service.
1. Free Trials
SOLDT offers a 7-day free trial, allowing you to explore the platform before committing to a paid subscription.
During your trial, you can:
- Build and customise your online store.
- Add products and configure your storefront.
- Explore the tools and features available on SOLDT.
- Preview and share your password-protected storefront.
You do not need to provide payment details to start your free trial.
If you do not activate a paid subscription, you will not be charged, and your store may be paused when the trial expires.
If you select a paid plan during your trial, your remaining trial days are preserved. Subscription billing begins after the trial ends, unless otherwise disclosed during checkout.
2. Subscription Billing
SOLDT operates on a recurring subscription model.
When you activate a paid subscription, you agree to pay the fees associated with your selected plan.
- Subscription fees are billed in advance on a recurring basis.
- Standard monthly plans operate on a 30-day billing cycle.
- Applicable plan pricing and charges are disclosed before you confirm your subscription.
- Additional platform or usage-based charges may apply depending on your selected plan and use of the service.
You can review your subscription and billing information at any time from your SOLDT dashboard.
For more information about available plans, visit our Pricing Page.
3. Cancelling Your Subscription
You can cancel your SOLDT subscription at any time.
To cancel:
- Sign in to your SOLDT Dashboard.
- Navigate to Settings → Billing.
- Select the option to cancel your subscription.
- Follow the instructions to confirm your cancellation.
You do not need to contact our support team to request a standard subscription cancellation.
What happens after cancellation?
Once your cancellation takes effect, your subscription will no longer renew automatically.
Your store's access and billing status following cancellation will be determined by the cancellation terms displayed in your dashboard.
Fees incurred before cancellation takes effect remain payable, subject to applicable law.
If you wish to avoid an upcoming subscription renewal, you should complete your cancellation before your next scheduled billing date.
Cancelling During Your Free Trial
If you have not selected a paid subscription, your trial will simply expire without a subscription charge.
If you have selected a paid plan during your trial but decide not to continue, you can cancel through your billing settings before your trial ends to avoid the first subscription charge.
4. Refund Policy
SOLDT subscription fees and platform charges are generally non-refundable, except where refunds are required by applicable law.
Cancelling a paid subscription does not automatically entitle you to a refund for payments already processed, previous billing periods, or unused subscription time.
However, we recognise that exceptional circumstances may arise.
SOLDT may review refund requests on a case-by-case basis, at its discretion. This may include requests involving suspected billing errors, duplicate charges, or other exceptional circumstances.
Submitting a refund request does not guarantee approval.
Nothing in this policy limits any refund, cancellation, or other rights you may have under applicable consumer protection laws.
5. Requesting a Refund or Reporting a Billing Issue
If you believe you have been charged incorrectly or would like to request a refund review, please contact our support team.
To help us investigate, provide:
- Your SOLDT account email address.
- Your store name or store URL.
- The date and amount of the transaction.
- A brief explanation of your concern.
Our team will review your request and communicate the outcome.
Where a refund is approved or legally required, SOLDT will arrange the refund through the applicable payment process. Processing times may vary depending on the payment provider.
Contact: SOLDT Support
6. Refunds for Purchases Made From SOLDT Merchants
SOLDT provides the software that enables independent merchants to create and operate their online stores.
This policy applies only to charges made by SOLDT for its platform and services.
It does not govern refunds, returns, or cancellations for products and services purchased from independent merchants using SOLDT.
Each merchant is responsible for establishing and administering their own customer refund and return policies, handling order disputes, and complying with applicable consumer protection laws.
If you purchased a product or service from a store powered by SOLDT, please contact that merchant directly regarding your order.
7. Changes to This Policy
SOLDT may update this policy from time to time to reflect changes to our services, billing practices, or applicable legal requirements.
The latest version will remain available on our website, with the date of the most recent update displayed above.
Any changes will be subject to applicable law and the terms governing your subscription.
8. Contact Us
If you have questions about subscription billing, cancellation, or refunds, our team is available to help.
For more information, visit our Help Centre or review our Terms of Service.